Support & privacy
Help with your subscriptions, your app, and the information you choose to keep in it.
Get support
Bill & Subscription Manager helps you keep track of bills and subscriptions without connecting a bank account. If something is not working as expected, get in touch.
Contact the developer
Include your app version, iOS version, and a short description of what happened. If a screenshot helps, hide personal details before sending it. Please do not send passwords, full payment-card numbers, bank credentials, or unneeded subscription records.
Common questions
How do I cancel a subscription?
The app tracks your records and can help you open a provider’s cancellation page. It does not cancel a subscription, move money, or change your account with that provider.
Complete cancellation with the provider and check their confirmation. For subscriptions billed by Apple, use Apple’s subscription cancellation instructions.
Why did a reminder not appear?
Check that reminders are enabled in the app and that iOS allows notifications for it. Review your device’s Focus and notification settings as well. A local reminder is a helpful prompt; keep your provider’s billing date as the source of truth.
Notification previews may show a subscription’s name. You can control previews in iOS notification settings.
How do I restore Pro?
Use Restore Purchases in the app with the Apple Account used for the original purchase. Depending on the option you chose, Pro may be a yearly auto-renewing subscription or a one-time lifetime purchase. Apple handles payment and RevenueCat helps the app verify and restore Pro access.
For a purchase or refund question, see Apple’s billing and subscriptions support. You can manage or cancel a yearly plan in your App Store subscription settings.
How do I back up or move my records?
Use the app’s export and backup options to save a CSV export or JSON backup to a destination you choose. Keep backups somewhere you trust. Restoring a backup merges supported records into the app; review the result before making another backup.
The app does not provide its own cloud-sync account. Exported files remain where you save or share them.
Why did a screenshot import get a detail wrong?
Pro can read text from a photo you select using on-device recognition. Review the name, amount, currency and billing details before confirming. Recognition can make mistakes and does not verify a charge with the provider.
Does archiving remove my data?
No. Archiving retains the record and its history. See Keeping and removing data below for the difference between archiving, deleting the app, and removing exported backups.
Privacy Policy
Effective date: September 10, 2026
This policy explains how Bill & Subscription Manager and this support website handle information. The responsible developer is Yeray Olabarria (“we” or “us”). You can contact us using the details below.
The app keeps your subscription records on your device. Optional Apple services, files you export, this website, and emails you send to support have their own information flows, explained here.
Data on your device
The app stores information you enter or confirm, including subscription and bill details, amounts, currencies, renewal dates, categories, notes, status and history. It also stores app preferences. Optional payment-method labels can contain a type, a name and the last four digits you choose to record.
These records support tracking, calculations, history, reminders and your chosen settings. The app does not ask you to connect a bank, supply banking credentials, or create an app account. Do not enter full card numbers, security codes or account passwords in labels or notes.
The current app does not operate a customer database, an account backend or its own cloud-sync service. It does not include advertising or analytics SDKs that send your subscription records to us.
Optional features and Apple services
Reminders
If you allow notifications, the app schedules reminders locally through iOS. A notification may display the subscription name and renewal information. You can change notification permissions and preview settings in iOS.
Photo import and text recognition
If you use Pro photo import, you choose a photo with Apple’s photo picker. The app processes the selected image on your device using Apple’s text-recognition tools. The image is used transiently for import; the app saves only the fields you confirm, not the source image as part of the subscription record. This feature does not send the photo to us or a remote AI service.
Pro purchases and restore
Pro may be offered as a yearly auto-renewing subscription or a one-time lifetime purchase. Apple processes payment. The app uses StoreKit and RevenueCat to load available offers, complete purchases, verify Pro access and restore purchases. RevenueCat receives an automatically generated app user identifier and purchase, subscription and entitlement records for these purposes. The app does not send RevenueCat your tracked subscription records or imported images, and we do not receive your full payment-card details from Apple.
Read RevenueCat’s Privacy Policy and Apple’s privacy information for their handling of purchase-related information.
App lock
If you enable app lock, iOS handles device authentication. The app does not receive or store your biometric templates.
Exports and backups
CSV exports and JSON backups contain the records included in the file. You choose where to save or share them through system file and sharing controls. A destination such as a cloud drive or another app handles the file under its own practices. Protect these files and share them only with people or services you trust.
Your device’s backup settings may also include app data in a device backup handled by Apple. This is separate from an app-operated cloud-sync service.
This website and support email
This static support website is hosted by Cloudflare. To deliver and protect the website, Cloudflare may process request and network information such as your IP address, traffic-routing information and security-related data. See Cloudflare’s Privacy Policy for its handling of that information.
We do not add analytics, advertising scripts, tracking cookies, external fonts or a contact form to this website. Opening an email link uses your own email app; it does not submit a message through this website.
If you email us, we receive your email address and whatever you include in the message or attachments. We use that information to respond, investigate the issue and manage related support correspondence. Our email service handles those messages. Send only the details needed for your request.
Keeping and removing data
Your app records remain in local storage while you keep the app’s data. Archiving a subscription retains its information and history; it is not deletion. The current app has no “delete all records” command.
To remove the app’s local records from a device, use iOS Delete App. Offloading the app is different and may retain its data. Separately remove any exports, shared copies or backups you no longer want from the destinations where they are stored. Reinstalling and restoring a backup can bring those records back.
We cannot look up, export or remotely erase records that exist only on your device. For support emails we hold, contact us to ask about access, correction or deletion. We retain correspondence for as long as needed to address the request and related support needs, or as required by applicable law. Cloudflare, Apple and destinations you choose manage information they hold under their own policies.
Your choices and questions
You can choose whether to enable notifications, use photo import, buy Pro, send a support email, or export and share a file. You can change relevant permissions in iOS settings.
Depending on applicable law, you may have rights concerning personal information held about you. Contact us about information you have sent to us; for records stored only on your device, the local controls and removal steps above apply. This policy does not limit rights provided by law.
Changes to this policy
We may update this policy when the app, website or our information practices change. The effective date at the start of the policy identifies the current version. Material changes will be communicated where required.
Privacy questions
Contact Yeray Olabarria about this policy or information you have sent to support.
For the app’s licence and purchase terms, read the Terms of Use.